Billing​/Collection- Representative

Overall Purpose of the Position

The Billing/Collection representative is responsible for the patient collections process. This includes collecting payments, establishing budgets with patients, following up on patient’s outstanding balance, corresponding with insurance companies, verifying insurance eligibility, and following up on status of payment with patient/guarantor, insurance companies and/or adjustors.

• Works to secure payment from patient for outstanding amounts
• Works with patient to create a budget or payment plan
• Answers patient inquiries regarding their account
• Works to reduce assigned accounts receivable in accordance with billing guidelines
• Issues appeals with insurance companies
• Corresponds with insurance companies and adjustors to verify status of claim
• Works with outside collection agency(s) to collect delinquent accounts
• Maintains confidentiality in accordance with company and HIPAA guidelines
• Interacts with Sr. Billing/Collection Representative to expedite efficient and timely collections referrals
• Demonstrates quality work, completes assignments on a timely basis and makes decisions within limits of authority
• Maintains attendance standards consistent with company policy

• High school diploma or equivalent
• One year of physician billing and collections or medical insurance administration experience
• Effective organization, math skills, ability to prioritize and manage multiple tasks simultaneously
• Courteous and professional telephone skills

• Knowledge of medical terminology, coursework in business office administration

• Personal computer, telephone, 10-key, copier and fax machine
• Requires prolonged sitting (75%), bending, stooping and stretching for files and supplies (10%); manual dexterity sufficient to operate a keyboard and other office equipment; vision 20/20; hearing normal range for telephone contacts

Starting @ $18.45; based on experience

Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender, ancestry, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws.

We encourage individuals with disabilities, minorities, and veterans to apply.