PM Rental Ops Property Manager

Division:
Management & Non-Union (MAN
010)

Band 3

Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences. Responsible for knowledge of portfolio of properties under rental and homecare contracts. Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.

• Administrative;
  Update information in Property Management System, assist with the upkeep of the Homeowner Master List, maintain detailed owner/unit information spreadsheet, meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed, maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other Mauna Kea Residences departments and staff, coordinate housekeeping and maintenance work orders, end of month postings, statement review, attend meetings.
• Rental Program;
  
  Assist with Business Development, On-Boarding of new Rental residences, create/introduce/assist Owners with owner login portals, manage and track ongoing communications with Owners, manage communications with owner and inhouse rental guests, complete arrival and departure inspections of rental units, identify guest damages and bill accordingly, termination of rental contracts and Off-Boarding process.
• Homecare Program;
  
  Assist with the coordination of housekeeping and maintenance work orders, assist owners with deliveries, complete inspections of homecare residences on a regular basis.
• Budget;
  
  Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines
• Communication for program owners;
  Respond to Owner questions, coordinate vendor contacts, conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting. Manager on duty (MOD) program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues.

• Additional duties and special projects as requested and/or assigned.
• Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises.
• Accordingly, employees may be expected to perform other tasks not specifically addressed above.

• Air-conditioned office environment, homes, units and condominiums
• Outdoors in all types of weather.
• Occasional handling of commercial detergents, cleaning solutions and cleanser.

• Must be able to work schedule determined by management
• Must be able to work over 50 hours a week.

• Computer, copier, fax machine and other office tools and equipment.
• Answer telephone.
• Cleaning tools such as mop, broom, vacuum cleaner, etc.
• Small tools such as screw driver, pliers, tape ruler, etc.
• Drive company vehicle and golf cart

• Must be able to prioritize tasks for the day.
• Must be able to respond and resolve guest and employee concerns or problems
• Must be able to multi-task
• Must be able to stand, walk, bend, reach and inspect units and homes
• Lift and carry equipment and supplies weighing up to 25 lbs.

• Must be able to communicate to homeowners, guests and employee over the phone,…