IT Assistant Manager

Job Description

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry‑competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we’re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince.

We invite you to share this journey with us.

Band 2

To provide the most cost‑effective solutions for the resort’s telecommunication and information systems needs in line with the company’s philosophy and budget infrastructure. Manage and support all IT projects and the day‑to‑day operations of the department. Provide operational services for users on a timely basis.

• Provide user support on all IT‑related systems.
• Manage and ensure the effectiveness of systems.
• Manage and ensure the effectiveness of security solutions, including firewalls, anti‑virus solutions, and intrusion detection systems.
• Administer user accounts, permissions, and access rights.
• Participate in and support the planning and development of long‑term strategic goals for systems and software.
• Monitor scheduled jobs.
• Schedule and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or database changes.
• Process all property‑related IT Purchase Orders.
• Assist other positions in the department.
• Perform other related duties as assigned or required.

• Conduct and attend regular department meetings and briefings.
• Inventory and order supplies.
• Professionally represent the hotel by participating in client and industry functions.
• Keep work area clean and tidy.

• Normal office conditions with air‑conditioning.
• Work in areas or confined areas w/o air‑conditioning to set up wiring for computers, i.e. ceilings, closets, under desks, etc.
• Business travel as needed.

• Must be able to work the schedule and days set by the Director of IT.
• Must be able to work long and irregular hours.
• Must be able to work more than 40 hours per week.
• Must be able to respond to trouble calls on days off.

• Proficient in the use of a computer and with the company’s word, spreadsheet, e‑mail, and other required software.
• Ability to use various office equipment including but not limited to telephone, calculators, photocopiers, and facsimile machines.
• Tools or equipment used: desktop computers and rack‑mounted servers; telecom systems (analog phone/fax, dterm phone, IP phone); network systems (wired, wireless and fiber).

• Ability to multi‑task, prioritize and organize workload to ensure deadlines are met.
• Ability to sit in a confined area for the full duration of the shift.
• Ability to walk throughout the hotel to meet with other departments and/or attend scheduled meetings.
• Able to stand and walk during the shift to service users throughout the resort; installation or trouble call.
• Able to bend, stoop, and climb when installing wires, computers, etc.
• Ability to manage stressful and challenging situations.

• Must have the ability to communicate verbally and in writing to employees, managers, and guests/clients.
• Ability to communicate over the phone and through e‑mail.
• Minimum of High School Diploma or equivalent
• Two year minimum college or three years related work experience.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.