SITEC - Help Desk Specialist - Camp H.M. Smith

Overview

SITEC - Help Desk Specialist - Camp H.M. Smith

Job Location s: US-HI-Camp H.M. Smith

Requisition :

Position Category:
Information Technology

Clearance:
Top Secret/SCI

The Help Desk provides support to users in resolving problems using help desk center tools. The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents.

This Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.

• Creating tickets within the IT Service Management (ITSM) tool
• Troubleshooting and repairing end user devices
• Installing and troubleshooting software
• Re-imaging hardware
• Performing shared file access maintenance
• Maintaining accounts
• Creating tokens
• Resetting CAC/Token pins
• Maintaining local registration authority capabilities
• Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers; ensuring incidents are routed and/or escalated to the appropriate support group
• Escalating tickets to other IT support groups and/or vendor support

Required qualifications:

• BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience.
• DoD TS/SCI clearance is required.
• DoD 8570.01-M IAT II certification required.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
• Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit  to learn how we're keeping people around the world safe and secure.

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.