Technology Support Specialist Job Waipahu area,Hawaii USA,IT/Tech

Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status. Hawthorne CAT® participates in E-Verify. We Build Better Communities. Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!

At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title:

HPC Technology Support Specialist

Reports to:

Tech Services Manager HPC

FLSA Status:
Non-exempt

Division: HPC

Department:
Service

Locations:
Oahu

POSITION SUMMARY

The Technology Support Specialist (TSS) reports to the HPC Technical Services Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-board technology and training. The TSS should have a background in mechanical and electrical systems. Working to become a Subject Matter Expert, the Technology Support Specialist bridges the gap between Off-board Technology and Cat Onboard Technology and works closely with Product Support, Rental, Sales, Technical Services, and Service departments to support various corporate initiatives related to equipment management solutions, including connectivity, equipment management, and installation and troubleshooting of Hardware and Software on all Cat Machine Systems.

ESSENTIAL

FUNCTIONS

Provide Support to Technical Services team / TCs to work and resolve prime product issues including but not limited to machine system technology issues between Dealer Technicians, TCs, DSN, Cat Technical Reps and engineering.

Supports construction technology products, including Product Link, Vision Link, , Cat App, Cat Inspect, Cat Grade 2D/3D, SITECH and other technology applications and solutions.

Provides guidance to Service personnel for hardware installation and configuration.

Installs or trains others to install, activate and troubleshoot Product Link units on construction equipment and engines/generators.

Provides Vision link training and support to internal staff and external customers.

Performs equipment inspections utilizing Cat Inspect application and communicates relevant equipment information to Inspection Specialist or appropriate representative (PSSR/ISR).

Performs and trains others on CAT Remote Troubleshoot and Remote Flash, applications and procedures.

Works in relevant software applications to add or update customer and equipment data.

Grants access and maintains user accounts within various applications/user interfaces.

Communicates relevant equipment status to customers and other business units as needed.

Interacts with customers and provides information on various technology solutions.

Interacts with customers and provides details on various solutions that we offer (Part Store, SOS, SIS WEB, EM Solutions Levels 1-5)

Builds collaborative relationships with Service, Sales, Marketing, IT, Parts, and Product Support personnel to collect information needs and functional requirements.

Provides guidance to Service personnel for hardware installation and configuration.

Builds collaborative relationships with SITech, Service, Sales, Marketing, IT, Parts, and Product Support personnel.

Attends Caterpillar training and attains…


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