Watch Officer Lead

• Compensation: USD 124,512 - USD 168,091 - yearly

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

This is where real-time decisions drive real-world impact
.

SOSi is seeking a
Watch Officer Lead
at Camp H.M. Smith to lead mission-focused watch operations and maintain a clear operational picture across complex enterprise networks. The ideal candidate combines senior-level network engineering or network security experience with watch-floor leadership, incident coordination, operational reporting, and the ability to translate technical issues into clear mission impact for technical teams and senior leaders.

The Watch Officer Lead serves as the senior operational lead for the Watch and as the primary operational focal point for the network and enterprise-service situational awareness. The position maintains continuity across Network Operations, Systems Operations, Engineering, Information Assurance, Enterprise Service Desk, DCO/SOC, service owners, and other mission stakeholders without replacing the technical execution responsibilities of those organizations.

At SOSi, we tackle complex technical challenges head-on—because Challenge Accepted isn’t just a motto, it’s how we operate.

• Lead day-to-day Watch operations and provide operational direction, mentoring, and oversight to Watch Officers across shifts.
• Serve as the primary operational focal point for significant network outages, degradations, service disruptions, priority incidents, planned activities, and other mission-impacting events.
• Maintain broad situational awareness across the network, system, enterprise-service, cybersecurity, and infrastructure activities without assuming the execution responsibilities of supporting technical organizations.
• Monitor network health and availability using Solar Winds and other network-management or operational-monitoring platforms, with particular attention to major outages, service degradation, infrastructure dependencies, and mission impact.
• Evaluate technical information received from Network Operations, Systems Operations, Engineering, Information Assurance, Enterprise Service Desk, service owners, and other technical teams; identify information gaps; and obtain what is needed for operational reporting and escalation.
• Coordinate significant incidents across Operations, Network Engineering, Network Operations, Systems Operations, Information Assurance, Enterprise Service Desk, DCO/SOC, TNCC, and other mission partners.
• Ensure significant issues have an identified technical owner, authoritative ticket or JIRA record, current status, mission-impact assessment, next action, and appropriate escalation.
• Track high-priority JIRA, service-management, and engineering tickets while relying on the responsible technical team as the authoritative source for troubleshooting and remediation actions.
• Lead Watch shift turnover and maintain continuity of open incidents, outages, tickets, scheduled activities, reporting requirements, leadership requests, risks, and outstanding actions between shifts.
• Develop concise operational BLUFs explaining what happened, the affected mission or service, operational impact, responsible organization, actions underway, current status, and expected next steps.
• Support TNCC and J6 reporting requirements, including significant-event reporting, C4IR reporting, operational dashboards, SIGACT inputs, Watch roll-ups, leadership briefs, and other recurring or event-driven reporting.
• Support the effective use of MAVEN/MSS as an operational reporting…