Rental Service Manager

Overview

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Title: Rental Service Manager

Reports to: Rental Operations Manager

FLSA Status: Exempt

Division: HPC

Department: Rental

Locations: Waipahu

• Under the direction of the Rental Operations Manager, the Rental Service Manager exists to ensure quality service repairs and processes by enforcing quality standards and supervising staff.
• Provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other people in a position to understand service.
• Achieves financial objectives by preparing an annual service department budget, scheduling expenditures, analyzing variances, initiating corrective actions, and providing information for profit meetings.
• Maintains service staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities.
• Ensure production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, and initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements.
• Protects employees and visitors by maintaining a safe and clean working environment.
• Maintains technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

• Must have a high school diploma or equivalent.
• Must have a valid Driver’s License with a good driving record.
• Must have PC skills.
• Must have the ability to communicate clearly, both orally and in writing.
• Must have the ability to multitask and establish priorities.
• Must have the ability to maintain organization in a changing environment.
• Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
• At least 2 years of management experience is preferred.

• Walking:
  Moves about on foot, often through uneven terrain or up and down stairs.
• Handling:
  Seizes, helps, or works with hands.
• Lifting:
  Raises or lowers miscellaneous items up to 50 lbs.
• Reaching:
  Extends hands and arms in any direction.
• Stooping:
  Bends body downward and forward by bending at knees or waist.
• Standing:
  Remains in standing position if required to perform various functions of the job.
• Climbing:
  In and out of equipment.
• Vision:
  Reads paperwork, employment files, and records on the computer.
• Talking:
  Communicates by radio, phone, and in person.
• Hearin…