Dental Office Assistant

Dental Office Assistant (Business Assistant)

Wake Forest Dental Arts is seeking a Business Assistant to support our front office and provide excellent patient care.

• Greet and welcome patients to create a great first impression
• Manage front‑office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims, verify benefits, and follow up on outstanding claims and explanations of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment‑plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front‑loaded education and training to develop your full potential
• Opportunity to be part of a secure company with 20+ years of industry experience, offering a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• Experience working in a fast‑paced, customer‑centric environment
• Excellent communication and organizational skills
• The position requires access to PHI. Regular HIPAA training will be required, and the individual must protect PHI and maintain data safeguards.

• At least 1 year in a dental or medical setting
• At least 1 year in insurance billing and accounts receivable
• Experience with Dentrix or other dental software

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds as needed
• Availability to attend virtual or in‑person training sessions periodically during the year
• All new hires in dental office positions must complete a tuberculosis (TB) test prior to starting employment. Not applicable in FL & TN.

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support to more than 3,000 doctors in over 1,800 offices across 39 states and the District of Columbia. Each supported office is unique to its community and patients, and the organization collaborates to deliver high‑quality dental care.

At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.