Hybrid Call Center Representative

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED - FULLY REMOTE AFTER TRAINING

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA

FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT

4 WEEK DAYS AND SATURDAY IS REQUIRED EVERY WEEK 9AM-3PM. THE POSSIBLE SHIFTS ARE 9:30-6:30,10:00-7:00 OR 11:00-8:00.

WAKEFIELD, MA (FULLY REMOTE, MUST BE AVAILABLE TO BE ON SITE FOR TRAINING)

• 2 years of call center experience or banking experience
• Excellent communication skills
• Microsoft Office proficient

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.

This is a Contract to Hire position based out of Wakefield, MA.

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Wakefield, MA.

This position is anticipated to close on Oct 21, 2026.

This is a hybrid position in Wakefield,MA.

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