Applications Engineer, Boston

RFT Wakefield, MA, US

Salary Range: $ To $ Annually

Summary:As a product expert working closely with Sumitomo Cryogenics of America (SCAI) Account Management Sales team, this position will serve as the primary technical interface between SHI Cryogenics Group in Tokyo, Japan and assigned customers for both pre-sale and post-sale activities.

Essential Duties and Responsibilities:

• Become SCAI’s technical expert for key Original Equipment Manufacturer (OEM) customers. Build solid working relationships with key OEM customers’ technical personnel.
• Collect and interpret customer’s technical product requirements for new business opportunities.
• Define internal specifications for new product features based on customer’s requirements.
• Work with Tokyo development team to ensure new product features meet customer requirements.
• Collect Voice of the Customer (VOC) input from key end user customers.
• Help with the hiring, development, and training of any new Application Engineers for US East Coast.
• Develop SICERA training courses for customers’ technical/operations/service team members and conduct the training to key customers.
• Draft, revise and distribute certain customers facing technical documentation together with Tokyo development team.
• Acquire competitive intelligence related to competitor’s product features, specification, performance, and other related business information such as supply chain information.
• Provide on-site system integration support and training for customer evaluations and first-time product installations.
• Provide timely and accurate responses to customer-driven information and action requests.
• Understand root cause analysis and drive resolution of product issues/problems/inquiries with respect to performance and reliability.
• Collect and track product performance data in the field.
• Keep close communication with Japan based sales, engineering teams and global teams on other product application or performance issues at OEMs/end users.

Required Qualifications:

Education:

• BS in physics, mechanical engineering, or another related field.

Experience:

• Year of
  
  Experience:
  
  5+ years professional experience in an engineering position (customer interface experience preferred)
• Experience with cryopump, ion implanters.
• Experience with high vacuum technology preferred.

Preferred Qualifications:

Education:

• MS in physics, mechanical engineering, or another related field desired.

Experience:

• Experience with Semiconductor industry preferred.
• Experience with working in a Japanese company and working with nonnative English speakers in professional settings would be a plus.

Competencies (Knowledge, Skills, Abilities):

• Outstanding communication and analytical skills
• Self-motivated, and proactively coordinate with internal and external members to drive projects forward
• Responsiveness to customer needs is critical, and a sense of urgency is a critical function of this role
• Highest level of integrity and honesty – willingness to go above and beyond – flexibility, and a team player.

Supervisory Requirements:

• This position does not have supervisory responsibilities.

Physical Requirements:

• Position requires employee to lift up to 40 lbs.
• Position requires employee to sit or stand for extended periods.

Travel:

This role will require frequent visit to local customer sites in Massachusetts, and occasional trips to Japan (1-2 /year). Initially, this individual is expected to spend up to 2 weeks at a time to attend intensive training in Japan.

SCAI does not have an office location in MA. Work site is partner SHI subsidiary company site in Bedford, MA. There is some flexibility of work arrangements with direct manager if customers’ needs are satisfied.

Schedule:

May need to have evening meetings with Japan team (