Desktop Support Technician

Desktop Support Technician

We're looking for a well-rounded Desktop Support Technician to join our on-site team in Wakefield. This isn't a "restart it and elevate" position - we need someone comfortable working across desktop support, Windows administration, networking fundamentals, and the Microsoft 365 ecosystem. You'll handle Tier 1 issues efficiently and have the skills to dig into more advanced problems without needing your hand held, while knowing when to call for backup.

• Provide hands-on support for hardware, software, and connectivity issues
• Troubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflicts
• Support and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, One Drive, SharePoint basics)
• Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mapping
• Set up, configure, and deploy end-user systems
• Document support activities thoroughly and accurately
• Escalate appropriately, but take ownership of issues within your scope

• 2+ years in desktop support, help desk, or a similar IT role
• Working knowledge of Microsoft 365 administration (user management, basic troubleshooting)
• Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectively
• Strong diagnostic instincts – you troubleshoot methodically, not randomly
• Communication skills that work with both end-users and technical teams

• Experience with Active Directory (password resets, group membership, basic account management)
• Familiarity with ticketing systems (Zendesk, Service Now, Freshdesk, etc.)

• Growth opportunities within the organization
• Training and professional development support
• Competitive benefits package

$50,000.00/yr - $75,000.00/yr

Associate

Full-time

Information Technology