Medical Receptionist

We are looking for an enthusiastic, flexible, and reliable person to join our existing team for 37.5 hours per week. The position is full time with shifts covering 8am to 4.30pm or 10am to 6.30pm, Monday to Friday.

Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. You will ensure all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. You should have excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.

You will need to be able to demonstrate previous administrative or customer service experience and have the skills to adapt to, and prioritise, the duties of a busy reception desk, remaining calm and focused to ensure a high standard of care is delivered to patients. Computer skills are essential, and experience with a clinical system would be advantageous, but training will be provided for the right candidate.

New Southgate Surgery is a teaching Practice providing care to 14,000 patients. More information about our organisation can be found at  There is free on-site parking and we are located close to the town centre and the M1 motorway.

Main duties of the job

Front desk management: greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment.

Appointment booking: efficiently manage appointment scheduling using Systm One; adjust schedules as needed to accommodate patient needs.

Telephone enquiries: handle incoming calls, provide information, take messages, or redirect calls appropriately.

Patient records management: maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements.

Other administrative work, as required.

Resource navigation: guide patients to various healthcare resources, including clinics, educational sessions, and community services.

Patient follow-up: conduct follow-ups regarding future appointments and treatment plans.

Resource management: manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials.

Safety Protocols: maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all.

Feedback collection: collect and compile patient feedback to identify areas for improvement in operations and patient care coordination.

This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role.

• Experience of working with the general public in a customer service role
• Detail-oriented with a focus on accuracy and precision
• Clear and polite telephone manner
• Effective time management and organisational skills
• Ability to work as a team member
• Ability to follow policy and procedure
• Able to cover shifts from 8am to 4.30pm or 10am to 6.30pm, Monday to Friday
• Experience of working in a Healthcare setting
• Experience of medical terminology

• Educated to GCSE level, grade A to C in English and Maths, or equivalent.
• Additional training in customer service, administration, or related field is preferred.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.