Admin Officer; Estate Management - x

Are you looking for an admin role where you can support a team to make a real difference in local communities? If so, we’d love to hear from you.

Our Estate Management Team plays a key role in helping customers sustain their tenancies and creating safe, thriving communities. The team delivers a wide range of services, including:

• Environmental maintenance, monitoring and enforcement.
• Tenant involvement and community development.
• Home re-locator service and temporary accommodation.
• Managing nuisance and antisocial behaviour.
• Overall tenancy management.
• Periodic tenancy visits and lifestyle surveys.
• Preparation of cases for legal action including tenancy breaches.

Working together, we're committed to putting customers first and making a lasting positive impact in the communities we serve.

As an Admin Officer, you'll be an important part of the Estate Management Team, providing efficient and customer-focused administrative support.

You will be the first point of contact for our customers and Estate Officers, helping to ensure enquiries are managed professionally, accurately and with care.

Key responsibilities include:

• Responding to customer enquiries received by telephone and email
• Maintaining accurate tenant and estate records
• Coordinating responses to a variety of enquiries and service requests
• Supporting the wider team with administrative and operational tasks
• Managing your own caseload, including tenancy transfer applications
• Delivering a high-quality service that puts customers at the heart of everything you do

This is a varied role where you'll build relationships, develop your skills and contribute to the success of a team that's dedicated to creating positive outcomes for customers and communities.

We're proud to invest in our people and encourage everyone to reach their full potential.

As part of the Estate Management team, you'll have the opportunity to take part in The Estates Academy, a year long development programme designed to build your skills, knowledge and experience, helping you grow in your career and prepare for future opportunities.

Whether you're looking to develop your existing administrative experience or take the next step in your career, we'll support you to succeed.

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.