Ward Clerk

There is an exciting opportunity to join the team on Gate A4 - Spinal injuries as a ward clerk. This is based at Pinderfields Hospital.

The Ward Clerk provides efficient administrative and clerical support to ensure the smooth day-to-day operation of the ward. Acting as the first point of contact for patients, visitors, and healthcare professionals,

The Ward Clerk maintains accurate records, manages communications, and supports the multidisciplinary team in delivering high-quality patient care.

• Undertake clerical, administrative and reception duties.
• Support the nursing team in the effective running of the department, providing a quality patient centred service
• Welcome patients and visitors to the ward area.
• Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
• Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
• Complete records of nursing activity for coding purposes.
• Obtaining patients notes and preparing same for patients admission.
• Book ambulances, interpreters, and other supportive services
• Arranging district nurse referrals, on request of unit staff.
• Liaise with support services.
• Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
• Liaise with other wards / departments.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Qualifications

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.

Experience

• Develop and maintain positive working relationships
• Experience of using electronic systems
• Experience of providing a service to patients or customers

Skills and Abilities

• Excellent communication (verbal and written), interpersonal and telephone skills.
• Word processing skills / keyboard familiarity.
• Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
• Patient focused approach to care and services
• Works effectively within small teams
• Able to prioritise tasks and workload
• Friendly, kind, polite, open and honest.
• Open to change and able to make suggestions of new ways of working
• Adaptable and flexible
• Able to access all Trust sites.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.