Support Worker x2 - North-East, Yorkshire & Humber Region

JOB DESCRIPTION:

GMB North-East, Yorkshire & Humber Region is currently seeking applications for two Support Workers to be based in the Regions Casework and Organising Team at our Wakefield Office.
GMB is one of the UK and Ireland's largest trade unions; we're proud to represent over half a million people from across the professional spectrum and all walks of life.

This is an exciting role, where you will be responsible for assisting the Team with administration and support, working closely and collaboratively with members to ensure a professional and efficient service for members.

The successful candidates will need to be aware that they may on occasions be expected to travel to locations in the Region, and to cover between Teams.

This is a dynamic role that will allow the successful candidates to be actively involved in the direct support and assistance of members. You should have a good working knowledge of Microsoft applications and communicate well both verbally and via email.

We are looking for an excellent and professional telephone manner as this role involves dealing with telephone calls, the recording of accurate case information, providing a competent and professional administrative support for the Team.

We are looking for someone who possesses the ability to work well independently but is also a real team player.

Applicants mustbe able to demonstrate that they meet the criteria below,which they should include in the Candidate Statement section of the application form and Candidate Statements must not exceed more than three additional pages:

• Excellent IT skills with a good working knowledge of various IT applications.
• Previous experience of working in a demanding administrative/secretarial role.
• Good secretarial skills to include: a good telephone manner, fast and accurate note taking, typing skills and diary management.
• Excellent verbal and written communication skills and experience of successfully communicating with a variety of people at all levels.
• The ability to prioritise own workload whilst at times working under pressure, to tight deadlines and with varying workloads.
• The ability to produce work to a high standard ensuring accuracy and showing attention to detail.
• Experience of working as an effective team member and providing support to others.
• The ability to work without immediate supervision, be prepared to use initiative in dealing with problems, whilst using own judgement to refer any issues with which guidance or assistance is needed.
• The ability to recognise and have strict regard for confidential and sensitive material.

This is an interesting and varied role. In return, we offer excellent terms and benefits, including:

• Final Salary Pension Scheme
• Employee Assistance Programme
• Childcare Assistance Scheme
• Season Ticket Loan
• Cycle to Work Scheme
• Eye Care claim back Scheme
• Annual Leave Purchase Scheme
• Annual Health Check

If you think you may be who we're looking for and if you feel you meet the criteria outlined in the person specification in the job description, we would like to hear from you.

Late or incomplete applications will not be considered, so please ensure you have completed all sections of the application form (including referee details) and submitted no later than the specified deadline.

Elizabeth Paley, PA to Regional Secretary

Grade 4 (starting salary £32,933.40 p.a.)