Service Advisor

SERVICE ADVISOR
Location:
Wakefield
Salary: £28,000 Basic Salary + Bonus
Hours:
Monday to Friday Saturday on a Rota
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a busy and professional dealership, this is an excellent opportunity to become part of a supportive aftersales team where customer satisfaction and employee development go hand in hand. Offering a competitive basic salary, bonus potential, and a range of employee benefits, this role provides both financial reward and long-term career stability.
Whether you're looking to maximise your earning potential or take the next step in your automotive aftersales career, you'll be joining a business that values your contribution and provides a positive working environment.

WHAT'S IN IT FOR YOU?
£28,000 Basic Salary
Bonus Scheme
Monday to Friday Working
Saturday Rota
Employee Discount Scheme
Cycle to Work Scheme
Referral Programme
Ongoing Training & Development
Career Progression Opportunities
Full-Time, Permanent Position

THE ROLE
As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

Managing service and repair bookings efficiently
Coordinating workshop loading to maximise productivity
Keeping customers updated throughout the repair process
Identifying and upselling additional work where appropriate
Promoting service plans and manufacturer offers
Liaising closely with technicians to ensure repairs are completed on time
Maintaining accurate customer and vehicle records
Delivering exceptional customer service at every stage of the journey

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
Previous experience as a Service Advisor within the automotive industry
Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
A proven track record of upselling additional products and services
Excellent communication and customer service skills
Strong organisational and administrative abilities
The ability to work effectively in a busy dealership environment
A positive, professional and customer-focused attitude
Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include:
Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.

APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54126.