Sales and Data Support Analyst

Sales and Data Support Analyst

The Role:

The Sales and Data Support Analyst plays a key role in supporting Glanua's commercial and sales performance by ensuring the accuracy, integrity, and effective use of sales and pipeline data across the Group. Acting as the central point of ownership for CRM administration and reporting, the role provides clear, real‑time insight into sales performance, pipeline health, bid status, and revenue forecasting, enabling confident, data‑led decision‑making.

Reporting into the Sales Director and working closely with sales, tendering, operations teams, the role supports opportunity qualification, sales management, and commercial governance in line with Group SOPs. By translating data into actionable insight and maintaining consistent processes across markets and geographies, the Sales and Data Support Analyst strengthens collaboration, reduces commercial risk, and enables scalable, predictable growth for Glanua.

• CRM Administration
  • Maintain, update, and manage the CRM database to ensure all customer, opportunity, and sales pipeline information is accurate and up to date.
  • Support the setup and maintenance of workflows, data fields, and reporting structures within the CRM.
  • Ensure data integrity through regular validation and cleansing activities, ensuring all data inputs remain decision‑grade.
  • Act as the point of contact for CRM‑related queries and support.
• Data Analysis & Reporting
  • Extract and analyse data from the CRM to provide management with clear, actionable insights.
  • Create and maintain dashboards in Power BI (or Excel) to visualise key metrics such as:
    • Sales performance and conversion rates
    • Customer engagement and pipeline health
    • Revenue forecasting and trend analysis
  • Maintain real‑time reporting on pipeline strength, bid status and conversion likelihood.
  • Develop regular reports (weekly, monthly, quarterly) for both internal stakeholders and client reviews.
  • Interrogate data to identify trends, anomalies, and opportunities for process improvement.
  • Proactively flag risks or discrepancies to leadership.
  • Enable fact‑based confidence in commercial outlook and data‑led decision‑making.
• Sales Administration Support
  • Support tendering and quotation processes by collating and presenting relevant sales data.
  • Assist Sales Director & Sales Leads in the collation of data and market information to make informed decisions on the qualification of sales leads according to Group strategy.
  • Track and monitor opportunities, bids, and contract renewals.
  • Coordinate with procurement, finance, and operations teams to ensure data alignment and accurate reporting.
  • Assist with document control, scheduling, and communication for the sales and client account management teams.
  • Track actions, handovers, and deadlines to ensure every opportunity is delivered and action dates are not missed.
• Stakeholder Engagement
  • Act as a trusted partner to internal sales, tendering and delivery teams in sales administration and data analytics.
  • Ensure an integrated approach between sales, tendering, operational delivery and other functional areas within the Group in accordance with Group SOPs.
  • Promote collaboration across teams and spot opportunities for Group synergies.
  • Ensure consistent approach across all market verticals and geographic locations.
  • Represent Glanua in a positive and professional manner both internally to key stakeholders and externally to prospective clients/consultants.

• Strong data management, reporting, and analytical skills.
• Proficiency in CRM systems (e.g., Salesforce, Hub Spot, Dynamics, or similar).
• Skilled in Power BI, Excel, and data visualisation tools.
• Excellent attention to detail and data accuracy.
• Strong organisational and communication skills.
• Ability to translate raw data into meaningful insights and visual presentations.
• Comfortable working independently and collaboratively across departments.

• Previous experience in a sales administration, data analyst, or CRM support role.
• Background in engineering, facilities management, manufacturing, or other technical industries.
• Familiarity with KPI tracking, performance…