Contracts and Compliance Administrator

Job Title

Contracts & Compliance Administrator

The Contracts & Compliance Administrator is responsible for the ongoing management, administration, performance, and compliance of an assigned portfolio of approximately 100 active service vendors. Unlike vendor onboarding roles that focus on sourcing and initial set‑up, this position owns the post onboarding lifecycle of vendor relationships.

This role serves as the primary point of contact for vendors once onboarded, overseeing contract execution and maintenance, compliance adherence, payment coordination, performance quality, and continuous improvement. The Contracts & Compliance Administrator works cross‑functionally with Vendor Onboarding, Dispatch / National Operations Center, Finance, and Operations teams to ensure vendors remain compliant, responsive, cost‑effective, and aligned with service level expectations.

This position reports to a manager overseeing a team of Contracts & Compliance Administrators and plays a critical role in protecting the company from operational, financial, and liability risks while ensuring high quality vendor performance.

• Serve as the primary relationship owner for an assigned portfolio of ~100+ active vendors.
• Maintain strong, professional vendor partnerships focused on reliability, service quality, and responsiveness.
• Act as the escalation point for vendor‑related issues including performance, compliance gaps, payment disputes, or operational concerns.
• Partner with Dispatch / National Operations Center to ensure vendors are engaged, responsive, and appropriately utilized.

• Draft, review, execute, and maintain vendor contracts, amendments, and service agreements.
• Manage contract lifecycle activities including renewals, updates, terminations, and documentation control.
• Partner with internal stakeholders to ensure contract terms align with operational and financial requirements.
• Ensure contract terms, rates, and service scopes are clearly documented and enforced.

• Ensure ongoing vendor compliance with insurance requirements, certificates of insurance (COIs), bonding, licenses, and regulatory standards.
• Monitor adherence to safety, environmental, and risk management requirements.
• Coordinate background checks, drug testing, and other required compliance activities as applicable.
• Proactively identify and remediate compliance gaps to mitigate liability and operational risk.
• Conduct or coordinate audits, drills, or testing requirements to validate vendor readiness and compliance.

• Monitor vendor performance against established service level agreements (SLAs) and quality standards.
• Track and evaluate performance metrics including service quality, response time, callbacks, billing accuracy, and customer satisfaction.
• Lead performance reviews and corrective action discussions with vendors as needed.
• Partner with internal teams to address quality concerns and implement improvement plans.

• Partner with Facilities Hub Finance on vendor payment execution and resolve invoicing or billing discrepancies.
• Partner with Facilities Hub Finance to ensure vendors are paid accurately and timely according to contract terms.
• Support rate negotiations, cost reviews, and cost‑reduction initiatives where appropriate.
• Monitor spend trends, discounts, rebates, and aggregation opportunities.

• Work closely with Vendor Onboarding to ensure smooth handoff of newly onboarded vendors.
• Collaborate with Dispatch / Operations to support vendor utilization, coverage, and service execution.
• Partner with Finance and Accounts Payable on payment accuracy and issue resolution.
• Communicate risks, trends, and performance insights to leadership.

• Maintain accurate vendor records, documentation, and compliance tracking.
• Ensure vendor data integrity across systems and platforms.
• Provide reporting on compliance status, performance metrics, and vendor risk.

• 5+ years of experience in vendor…