Legal & Claims Excellence Coach; Non Portal

Reporting to:
Senior Operational Team Leader

Department:
Fixed Cost Claims

Location:
Wakefield Based - Hybrid

At Minster Law, we're looking for an experienced Fast Track legal professional with a passion for coaching, mentoring and developing others to join us as a Legal & Claims Excellence Coach
.

This is an exciting opportunity to use your technical expertise to support colleagues across our Fast Track teams, helping them build confidence, strengthen capability and deliver exceptional outcomes for our clients. Working alongside Team Leaders, Technical Leads and Senior Leaders, you'll play a key role in onboarding new colleagues, delivering engaging training programmes and embedding best practice across the department.

• Design and deliver structured onboarding programmes for new colleagues.
• Provide one-to-one coaching, group training sessions, workshops and webinars.
• Support colleagues in developing their technical, operational and procedural knowledge.
• Identify capability gaps and implement targeted development plans.
• Create and maintain learning resources, guidance documents and training materials.
• Support colleagues through legal, procedural and technology changes.
• Champion quality standards, compliance and best practice.
• Work closely with operational leaders to drive continuous improvement and colleague development.
• Promote a culture of learning, coaching and knowledge sharing across the department.

You'll be an experienced Fast Track lawyer with extensive knowledge of car and bike claims valued up to £25,000, including litigation processes.

You'll also have:

• Proven experience handling Fast Track cases and litigation.
• Strong technical knowledge and a passion for developing others.
• Excellent communication and stakeholder management skills.
• Experience coaching, mentoring or supporting colleague development.
• Strong organisational and facilitation skills.
• The ability to influence and engage colleagues at all levels.
• A proactive and collaborative approach to problem-solving and continuous improvement.

• Experience with in a training, coaching or support role.
• External training or coaching qualifications.
• Experience designing and delivering learning programmes.

At Minster Law, we're committed to helping our colleagues grow and succeed. You'll join a supportive, collaborative environment where your expertise can make a real impact on colleague development, team performance and client outcomes.

Minster Law is proud to be a Disability Confident Employer and an Equal Opportunities Employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Ready to help shape the next generation of Fast Track legal professionals? We'd love to hear from you.