Bus Station Customer Experience Lead

A public transport provider in Wakefield is seeking a knowledgeable Customer Experience Supervisor responsible for leading a customer-focused environment. This pivotal role requires expertise in customer service and complaint handling, ensuring that all interactions are professional and positive. Candidates should demonstrate excellent communication skills and a commitment to safety and continuous improvement. The position involves addressing customer needs, updating service disruptions, and maintaining high standards of service at the Bus Station.

Full-time hours, with a dynamic, supportive team environment.
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