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HelpDesk/Support Technical Support

SaaS Customer Support Specialist | First-Line Troubleshooter

Job in Wakefield, West Yorkshire, WF1, England, UK
Listing for: Arbor Education
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 24500 - 27500 GBP Yearly GBP 24500.00 27500.00 YEAR
Job Description & How to Apply Below
A leading educational technology company based in Wakefield is seeking a Customer Support Representative to provide first-line support for its SaaS products. The role involves addressing customer inquiries, investigating issues, and ensuring customer satisfaction. The ideal candidate should have proven experience in customer service, excellent communication skills, and the ability to think logically to resolve problems. This position offers a salary range of £24,500 – £27,500 and opportunities for professional development with the flexibility of hybrid working.
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