Customer Service Executive

Overview

Customer Service Executive

Location:

Bradford or Wakefield (office-based)
Salary: £26,000 - £30,000 (DOE)

Hours:

Monday to Friday, full-time

• Managing inbound and outbound calls, emails, and client enquiries professionally
• Providing clear and accurate information regarding services and processes
• Handling client queries and concerns with empathy and efficiency
• Updating and maintaining accurate records on internal systems
• Liaising with internal departments to ensure timely communication and resolution
• Supporting service delivery and contributing to continuous improvement
• Ensuring compliance with data protection and internal procedures

• Previous experience in a customer service or client-facing role
• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Confident IT user with a professional and approachable manner
• Committed to delivering a high-quality customer experience

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies