Customer Support Coordinator

Responsibilities

• Manage inbound customer enquiries via phone and email, providing clear and professional support
• Process customer orders accurately and efficiently
• Issue payment requests and follow up where required
• Prepare, pack, and dispatch customer orders and returns
• Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
• Carry out minor adjustments or basic checks on products where required
• Handle returns, exchanges, and warranty queries in line with company procedures
• Maintain accurate records of orders, repairs, and customer interactions
• Keep CRM and order management systems fully up to date
• Liaise with internal teams to ensure smooth order fulfilment and service turnaround

The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands‑on, practical tasks when required. To be successful as a Customer Support Coordinator, you will ideally have:

• Previous experience in a customer support or customer service role (phone/email-based)
• Strong attention to detail and administrative accuracy
• Experience processing orders and updating CRM or order management systems
• A practical mindset and confidence handling products or small components
• Clear, professional communication skills
• Ability to manage multiple tasks and prioritise effectively

• Organised, reliable, and proactive
• Calm, professional, and solutions-focused
• Comfortable working independently and as part of a small team
• Takes ownership of tasks and follows them through to completion

This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.