Customer service advisor

Customer Service Advisor – Wakefield (WF2)

£12.75 per hour (rate increase due April)

Shifts:

08:00–17:30 or 08:30–18:00

Mainly Monday–Friday with some weekend flexibility required

We are looking for a confident, customer‑focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). This is a great opportunity for someone with strong communication skills who enjoys helping customers and working in a fast‑paced environment.

⭐ What You’ll Be Doing

• Supporting customers over the phone with delivery‑related queries

• Working closely with our store teams to schedule and coordinate direct deliveries

• Handling customer questions, complaints and general enquiries in a professional manner

• Tracking deliveries and updating customers on progress

• Updating and maintaining daily routing plans

• Using internal systems to log information accurately and efficiently

• Liese with drivers to update customers on orders, issues and updated delivery times.

⭐ What We’re Looking For

• Strong customer service skills

• Excellent telephone manner

• Confident using computers and able to learn new systems

• Ability to stay calm under pressure and problem‑solve

• Flexibility to support occasional weekend work

⭐ Hours & Pay

•                  £12.75 per hour (increasing in April)

•

Shifts:

• 08:00 – 17:30

• 08:30 – 18:00

• Mainly Monday to Friday, with some weekend flexibility required

If you’re friendly, organised and enjoy delivering great service, we’d love to hear from you. This role is ideal for someone who takes pride in helping customers and keeping operations running smoothly