Customer Service Advisor

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.

And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our memberswithout the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Wakefield Branch.

You will be joining a positive and friendly team who are engaged and passionate about the society's aspirations, and will support your onboarding journey with YBS helping you to settle into your new role and make the most of the opportunities to provide exceptional customer service to our mortgage and savings customers on a daily basis. No two days are the same and your responsibilities will include day to day interactions with customers, providing support for savings and mortgage needs as well as providing a fantastic experience to both customers and colleagues alike.

I am passionate about developing your potential, so if you have career development aspirations, or simply to be the best at your role, myself and the team at Stockton are there to support you every step of the way.

There are also opportunities to network with others in the wider area, region, network, and Head Office so you will be able to engage with others outside of your branch team, including those who are also onboarding at the same time. Occasionally you may be required to provide cover to branches in the area such as Ossett and Barnsley, another opportunity to gain exposure to a variation of our ways of working.

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future‑ready.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get…