Hire Desk Controller

Hire Desk Controller Path Recruitment
• Pontefract, West Yorkshire, England

Hire Desk Controller required near Pontefract for established equipment rental business. Monday-Friday role, £28,000-£34,000 salary, great benefits and career stability.

We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.

Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.

• Basic salary between £28,000 and £34,000 per year
• Monday to Friday working hours providing a strong work-life balance
• 25 days annual leave plus bank holidays
• Long-term career opportunities within a well-established equipment rental business
• Supportive and professional team environment

As a Hire Desk Controller
, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.

Typical responsibilities include:

• Managing inbound hire enquiries and converting them into bookings
• Scheduling equipment deliveries and collections
• Liaising with drivers, engineers, and yard teams
• Processing hire contracts, extensions, and off-hires
• Building relationships with new and existing customers
• Ensuring equipment availability and accurate system records
• Supporting depot operations and maintaining service standards

This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.

To succeed as a Hire Desk Controller
, you will ideally have experience in a customer service or hire desk environment.

You may have:

• Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
• Strong organisational and communication skills
• Confidence handling customer enquiries and coordinating bookings
• Good IT skills and the ability to manage hire systems
• A proactive and team-focused approach

  Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.

  To be successful in this role, you may have worked as a:
  Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator.

  Full-time

  We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices