Customer Experience Representative

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Customer Experience Representative – Part-time

Our client, a fast-growing IT and Communications managed services provider, is looking for a Customer Experience Representative to join their team part-time, 2.5 days per week (Wednesday to Friday).

This is a great opportunity for a customer-focused individual to join a dynamic, fast-paced environment, acting as the primary point of contact for a portfolio of customers — owning their experience from onboarding through to day-to-day support and issue resolution.

The Role

You'll be the voice of the customer within the business, proactively engaging clients to understand their experience, spot potential issues early, and see them through to resolution. You'll also play a key role in onboarding new customers, ensuring they're set up for success and provided with the right information from day one.

Key Responsibilities

Customer Experience & Onboarding

• Own the overall customer relationship, acting as customer advocate
• Proactively assess satisfaction, flag issues, and attend service review calls
• Drive smoo...