Student Complaints Officer

making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

The Student Complaints Officer is engaged on a 6-month fixed-term basis toprovideadditionalcapacity during a high-volume period of student appeals within Torrens University Australia.providing dedicated support to the Student Complaints Manager to manage and resolve a significant volume of appeals, including those relating to academic integrity and generative AI ensuringtimelyinvestigation, resolution, andaccuraterecord-keeping of student complaints and appeals providing advice on the Student Complaints Policy and associated procedures and guidelines.
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** Who you are:
** 5+ years’ experience managing student complaints, ideally in higher education. Experience handling student appeals and academic integrity matters, including generative AI. Strong attention to detail with the ability to manage high volumes of work accurately. Knowledge of administrative policies, procedures, and records management. Strong written communication skills, able to engage diverse audiences, including ESL speakers. Proven ability to work effectively as part of a team.

Strong computer skills, including word processing, spreadsheets, and enterprise records systems.
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* What we offer:

** and wellbeing, to make your working life a more rewarding experience. At Torrens University B Corp certified university – values driven, and purpose led   
** Hiring process
** We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter l.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

* To ensure a fair and thorough review process, applications for this role will close on 8 March 2026. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.
* growing university, Torrens  University Australia brings a fresh  approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.
We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.
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