Aftersales & Warranty Engineer

The Role

The Aftersales & Warranty Engineer will act as the single point of contact for customers for all aftersales and warranty matters, managing the full lifecycle of cases from initial notification to final resolution. The role requires strong technical understanding, problem-solving, and customer-focused communication, ensuring all issues are resolved promptly and to the highest quality standards.

Working closely with the Site Services, Production, Engineering, Planning, and Quality teams, this position ensures that aftersales and warranty activities drive product reliability, customer satisfaction, and continuous improvement.

• Manage all aftersales and warranty cases from first notification to closure
• Conduct on-site inspections to diagnose faults, perform root cause analysis, and recommend corrective actions
• Prepare Risk Assessments and Method Statements (RAMS) and Bills of Material (BOMs) for rectification work
• Work with cross-functional teams to implement corrective and preventive actions (CAPA)
• Coordinate site interventions and monitor progress to ensure timely, high-quality completion
• Record and track all events in the ERP system, providing accurate reporting and trend analysis
• Support continuous improvement initiatives and provide feedback to enhance product design, processes, and service delivery

• Experience working with transformers - essential
• Aftersales/warranty experience in a manufacturing environment - desirable
• Strong analytical, technical, and organisational skills with a hands‑on approach
• Excellent communication and interpersonal skills, confident liaising with clients and contractors
• Experience with ERP/MRP systems (MS Dynamics preferred)
• Full driving licence required
• Flexible, proactive, and able to work to strict timelines
• Team player with a "can-do" attitude and continuous improvement mindset

• Up to £37000 per annum, plus quarterly profit share
• 37.5 hours per week, office-based in Leeds
• 25 days holiday plus bank holidays
• Healthcare cash plan and Employee Assistance Programme
• Electric Vehicle salary sacrifice scheme
• Pension and on-site parking