Aftersales Engineer

Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.

You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.

Key Responsibilities

Act as the primary technical liaison between the business and customers for aftersales support
Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
Work closely with design, manufacturing, quality, and service teams to resolve recurring or complex issues
Produce technical reports, failure analysis documentation, and customer-facing updates
Support warranty investigations and contribute to product improvement initiatives
Represent the business professionally when engaging with customers, suppliers, and internal stakeholders
Candidate Profile

Engineering qualification or equivalent experience (Mechanical, Electrical, Mechatronics, Manufacturing, or similar)
Proven experience in an aftersales, service, quality, or technical support engineering role within a manufacturing environment
Strong technical problem-solving skills with the ability to translate complex issues into clear customer communication
Confident communicator, comfortable discussing technical matters directly with customers and senior stakeholders
Experience supporting corrective actions and working cross-functionally to resolve issues
Customer-focused, commercially aware, and highly organised
Willingness to travel occasionally to customer sites if required
On offer is a competitive salary, bonus scheme and the chance to develop in a rapidly growing manufacturing business