Technical Contracts Manager

Location: On site / Wakefield, UK
job type: Permanent / Full-time
Sector and subsector: Engineering | Sustainability
Salary: Negotiable salary

We are seeking an experienced Technical Contracts Manager to join our technical consultancy team. This is a senior client-facing role responsible for managing key technical service contracts across industrial effluent treatment plants and municipal wastewater treatment assets.

The successful candidate will act as the primary client relationship lead for assigned accounts, ensuring that consultancy, technical support and service contracts are delivered safely, professionally, commercially and to the required technical standard.

The role will suit someone who combines strong wastewater or effluent treatment knowledge with excellent client management, commercial awareness and contract delivery experience. The postholder will coordinate internal technical specialists, operations teams, subcontractors and suppliers to ensure clients receive a responsive, high-quality service.

A key part of the role will be identifying and developing additional opportunities on client sites, including technical consultancy, optimisation projects, O&M support, chemical and equipment solutions, and design and build opportunities for other divisions of the business.

The role is not primarily a line management position, but it requires strong leadership, ownership and influence across internal teams, clients, operators, contractors and senior stakeholders.

• Client Account Management and Contract Delivery
• Acting as the key client manager and principal day-to-day contact for assigned technical service contracts.
• Building trusted, professional relationships with client stakeholders, site teams, operators, engineers and senior decision makers.
• Ensuring technical consultancy and service contracts are delivered in line with agreed scope, programme, budget, quality standards and client expectations.
• Leading contract review meetings, progress meetings and performance discussions with clients.
• Understanding each client site, its treatment assets, operational risks, compliance drivers, business priorities and future investment needs.
• Maintaining clear communication with clients on progress, issues, risks, actions, recommendations and commercial matters.
• Ensuring actions arising from site visits, technical reviews and client meetings are captured, tracked and closed out.
• Technical Consultancy and Service Coordination
• Coordinating technical inputs from process engineers, project engineers, laboratory specialists, operations teams and external suppliers.
• Supporting site audits, plant reviews, optimisation studies, technical investigations, root cause analysis and performance improvement projects.
• Reviewing operational data, laboratory results, compliance information, SCADA trends and plant performance records to support evidence-based recommendations.
• Ensuring technical reports, proposals, action plans and client deliverables are clear, robust, practical and commercially aligned.
• Providing technical challenge and direction to ensure recommendations are realistic, proportionate and suitable for operational sites.
• Supporting technical escalation where treatment performance, compliance, safety, reliability or operational resilience risks arise.
• Maintaining a strong understanding of biological, chemical and physical treatment processes relevant to industrial effluent and wastewater treatment.
• Commercial Management and Growth
• Identifying cross-selling and growth opportunities across client sites for O&M services, design and build projects, process optimisation, chemical optimisation, commissioning, monitoring, laboratory testing and technical consultancy.
• Working closely with the O&M, design and build, commercial and technical teams to develop opportunities into clear scopes, proposals and deliverable projects.
• Preparing and contributing to technical and commercial proposals, scopes of work, fee estimates, contract variations and renewal discussions.
• Monitoring contract profitability, resource allocation, variation opportunities and commercial risks.
• Supporting client retention, contract renewal and account development planning.
• Ensuring opportunities are progressed in a professional and consultative manner, focused on client value rather than transactional selling.
• Providing market, client and site intelligence to support business planning and service development.
• Operational Interface and Delivery Assurance
• Working with site operations and maintenance teams to ensure technical recommendations are practical, safe and deliverable.
• Supporting mobilisation, handover and ongoing delivery of technical service contracts.
• Coordinating site visits, technical reviews, sampling campaigns, subcontractor attendance and follow-up actions.
• Ensuring internal teams understand client requirements, site constraints, contractual obligations and delivery priorities.
• Supporting the development and…