Assessment, Monitoring Officer x3

An opportunity has arisen for 3 X 37-hour Temporary, Assessment, Payment & Monitoring Officer within the Personalisation & Assessment Team.

The successful applicants will be responsible for the processing of financial assessments and personal budgets, calculating and processing appropriate and timely payments, along with providing support and guidance to staff and service users in respect of Financial Assessments and Personal Budgets.

The post holder will be able to explain the charging, financial assessment, payment, and debt recovery process to a wide cross section of individuals with differing levels of understanding and knowledge. This will be face‑to‑face, over the telephone and written correspondence

In addition to this the post holder will ensure that financial contributions are paid timely and that personal budgets are spent appropriately in line with the individuals agreed budget allocation. Where financial contributions are not paid, or personal budgets are misspent the successful applicant will be responsible for liaising and agreeing appropriate debt recovery actions(including raising invoices, banking of cheques, and taking card payments over the telephone) in line with Government legislation and Departmental Policies and procedures.

To undertake visits to vulnerable service users or representatives in their own homes or across the district regarding monitoring and recovery of monies for cash personal budgets, commissioned services (managed accounts) and joint funded cases with children and education

A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), Metro Card).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name:
Emma Barker

Tel:

Join us and make a real impact in the community. Apply today to become a valued member of our team!