Credit Controller

UK – Office Based / Hybrid (where applicable)

We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.

Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.

• Proactively contact customers via phone, email and other channels to maximise cash collection
• Minimise overdue and bad debt while maintaining excellent customer service
• Investigate and resolve customer payment queries quickly and effectively
• Identify root causes of issues and propose appropriate solutions
• Escalate unresolved queries through the correct internal channels to ensure timely resolution
  
  Accurately record all customer communications and transactions within company systems
• Ensure compliance with company policies and relevant legal and regulatory requirements
• Support the finance team and cashiers to ensure receipts and payments are processed accurately

• Strong customer service skills with a professional and calm approach
• Ability to listen, negotiate and communicate clearly with customers
• Good verbal communication skills and attention to detail
• Analytical mindset with the ability to identify issues and solutions
• Experience working with SAP (desirable)
• A collaborative team player with a positive attitude