Medical Receptionist

Main duties of the job

Successful candidates will need to be able to demonstrate previous administrative and customer service experience and have the skills to adapt to and prioritise the duties of a busy reception desk, remaining calm and focused to ensure a high standard of care is delivered to patients. The ideal candidate will be a team player with excellent verbal and written communication skills.

Computer skills are essential, and experience with a clinical system would be advantageous, but training will be provided for the right candidate. The post holder will also need to be flexible in their hours to cover either mornings or afternoons when required, working part‑time 25 hours per week either 8am to 1pm or 1.30pm 6.30pm Monday to Friday.

We offer a comprehensive induction programme, training and ongoing development to support the role, 5 weeks annual leave plus bank holidays (pro‑rata) and the NHS Pensions Scheme.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to: greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member
• Ability to follow policy and procedure
• Flexible to work either mornings or afternoons between the hours of 8am and 6pm Mon‑Fri
• Experience of working in a health care setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.