Patient Flow Admissions Team Leader

We are looking to recruit an enthusiastic and motivated Patient Flow Admissions Team Leader to lead and support our Patient Flow Admissions Team at Pinderfields Hospital.

The successful candidate will have excellent communication and interpersonal skills, a compassionate and approachable manner, and a positive, proactive attitude. Working alongside the Assistant Patient Service Coordinator, you will play a key role in ensuring the effective day‑to‑day management of a 24/7 service, including maintaining safe staffing levels and supporting the delivery of high‑quality patient flow processes.

This post is predominantly office hours, Monday to Friday. However, flexibility is essential, as you will be expected to adjust your working hours when required to support night or weekend staff, attend meetings, conduct appraisals, or respond to operational pressures.

Previous supervisory or team leadership experience is essential. Applicants should be able to demonstrate experience of leading teams, managing performance, supporting staff development, and delivering excellent customer service. You will be responsible for the smooth running of the team, ensuring staff are supported to perform effectively and that service standards are consistently maintained.

Experience of rota management and workforce planning is desirable.

• To manage and coordinate clerical staff within the administrative service and be responsible for the day to day management of staff. Be responsive and sensitive to the service needs whilst maintaining departmental targets and Trust expectations in line with the Departmental & Trust KPI's
• To establish and maintain good relationships with other departments/directorates and clinicians.
• Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
• To provide Trust Team briefings to staff to keep them informed of departmental and Trust news.
• Co‑ordinating/managing staffs work load as per service requirement and escalating where necessary.
• To ensure that all staff are aware of and know where to find, access and follow all relevant Trust procedures and policies.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We are committed to continuous improvement, prioritising our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.

We support work‑life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support.

These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer‑friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

• Sound educational background (4 GCSE’s grade C/5 or above)
• NVQ Level 3 or equivalent experience in an administrative setting.
• Commitment to Continuing Professional Development

• Experience of working to targets
• Microsoft Word/excel/email knowledge
• Experience of working within a busy/demanding environment.
  
  E.g. Multi-disciplinary team.
• Supervisory experience
• Experience of working in a customer service environment

• Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
• Ability to deal with conflict
• Ability to engage and motivate others
• High standard of accuracy
• High level of initiative
• Flexibility and able to adapt to change
• Able to work as part of a team
• Strong analytical skills
• Ability to establish and maintain effective working relationships

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.