EOC Emergency Health Advisor

Job summary

Emergency Health Advisor (EHA) Opportunities Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress.

Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle.

Why Join UsMake a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls.

Enjoy a meaningful career where every day brings new challenges.

Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.

We are currently recruiting for both the Emergency Health Advisor (EHA) and Health Advisor (HA) roles.

We appreciate that some candidates may be interested in both roles. However, to ensure a fair and efficient recruitment process, we ask that you select the vacancy that best aligns with your interests and apply for that role only. If you are unsure which role is most suitable, please review the job descriptions carefully before submitting your application and helps us avoid duplicate applications.

Main duties of the job Competitive Pay & Benefits Starting salary 25,760 rising to 27,476 after 2 years pro rata for part-time Shift allowance up to 429 per month gross for unsocial hours pro rata for part-time After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Unsocial Hours Allowance Applies ToSaturdays midnight to midnight

Weekdays after 8pm and before 6amAll day Sundays and Public Holidays As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.

Taking emergency calls from the Police and Fire Services.

Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.

Informing Police, Fire and other agencies about incidents.

Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

About us Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)27 days annual leave, increasing to 33 with service.

Contributory Pension.

NHS Discounts including shops, restaurants, gyms etc.

Car lease and other salary sacrifice schemes.

Dedicated employee assistance and counselling service.

Opportunities for research participation, career progression and ongoing development.

Well respected, committed and supported staff networks for our workforce.

Details Date posted
16 September 2026

Pay scheme

Agenda for change

BandBand 3

Salary
25,760 to 27,476 a year

Per annum

Contract Permanent Working  pattern

Full-time,

Part-time,

Flexible working

Reference number
174-EOCEHA-160926

Job locations

Wakefield & YorkYAS HQ Wakefield & Fairfields, Shipton Rd, York Wakefield WF2 0XQ
& York YO30 1XW
WF2 0XQ
United Kingdom Job description

Job responsibilities

As a minimum, you…