Infrastructure and Cloud Services Manager

About Pell Frischmann

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private‑sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client‑focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership;
Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG‑Stiftung. RAG‑Stiftung is a foundation with the long‑term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.

We are looking for an Infrastructure and Cloud Services Manager to join our established IT Operations team, supporting over 700 users across the UK. This is a hands‑on role for someone who enjoys a blend of technical leadership, operational delivery, continuous improvement and cross‑team collaboration. You will play a key part in driving modernisation across our infrastructure, cloud environment, cyber posture and digital transformation projects.

As the Infrastructure and Cloud Services Manager, you will lead and enhance the delivery of core IT infrastructure and cloud services, ensuring performance, security, reliability and scalability across the business. Working alongside the IT Operations Manager, Cyber Security & Compliance Manager, IT Customer Support Team and Digital/AI teams, you will help shape our IT strategy and support a wide range of initiatives.

You will also act as a primary escalation point for complex issues, work closely with approved third‑party partners, and ensure our systems align with ISO
27001, Cyber Essentials Plus and wider business objectives.

• Improve, support and optimise the existing network infrastructure, ensuring stability, resilience and continuous improvement.
• Oversee the administration and enhancement of Active Directory, Entra  (Azure AD) and identity services.
• Manage and continuously improve the server environment, including physical, virtual and cloud‑based platforms, working closely with third‑party providers.
• Maintain and administer tools, monitoring systems and technologies required to support business operations.
• Ensure all infrastructure documentation is accurate, updated and accessible.

• Support the IT Operations Manager with the adoption and integration of Microsoft 365 developments within the ISO
  27001 framework.
• Work closely with the IT Cyber Security & Compliance Manager on vulnerability management, patching cycles, incident response and alignment with Cyber Essentials Plus.
• Ensure policies, standards and procedures are adhered to and reinforced across the environment.

• Collaborate with internal Digital and AI teams to support cloud‑based solutions, automation workflows and innovative business tools.
• Contribute to modernisation initiatives that enhance productivity, performance and future‑ready IT capabilities.

• Provide escalation‑level support for complex technical issues related to infrastructure, networking and cloud services.
• Work with third‑party suppliers and managed service partners, ensuring service quality and strong working relationships.
• Contribute to IT projects from design through to implementation, coordinating activities with internal teams and suppliers.
• Support end‑users where required on infrastructure‑related incidents or service requests.

We’re looking for someone who is approachable, confident, technically strong, proactive and comfortable working in a…