Service Desk Analyst

Job in Wakefield, West Yorkshire, WF1, England, UK

Listing for: Pro-Connexions

Full Time position
Listed on 2026-07-22

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 22000 - 28000 GBP Yearly GBP 22000.00 28000.00 YEAR

Overview

1stLine Support / Service Desk Analyst / IT Support – based in Wakefield. The role operates Monday to Friday, supporting hybrid end users. Candidates must be eligible for SC clearance and desire to progress their skill set and career.

Responsibilities

Provide end-user support across the organization, troubleshooting Microsoft Windows 10/11, Office 365, Active Directory, hardware printer issues, Group Policy, SCCM and related technologies. Act as the first point of contact, escalating issues as necessary and ensuring swift resolution.

Qualifications

Strong communication skills, logical troubleshooting, resourcefulness, growth mindset, and ambition to advance within IT. Experience adding value to a team and being the go-to person is highly advantageous.

Required Skills

Microsoft Windows 10/11
Microsoft Office 365
Active Directory
Hardware printer support
Group Policy
SCCM
Willingness to upskill proactively

Apply now – we are ready to invest in your career.

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