Case Team Leader

We have an exciting opportunity for a Team Leader to join the team in West Yorkshire, working 37.5 hours a week. As a Team Leader you will be ensuring the delivery of excellent services to victims in accordance with service specifications and performance targets, supporting and effectively managing operational staff, to achieve the overall aim of supporting clients meeting the VS Service Model.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options:
  Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave:
  An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced
  
  Allowances:
  
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts:
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing:
  Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support:
  Employee assistance programme and wellbeing support.
• Inclusive Networks:
  Access to EDI networks and colleague cafes.
• Sustainable Travel:
  Cycle to work scheme and season ticket loans.
• Career Development:
  Ongoing training and support with opportunities for career progression.