Business Support Manager

The Business Support Manager plays a key role in ensuring the effective, efficient, and operation of the GP practice. Working closely with the Practice Manager, the post holder is responsible for overseeing non‑clinical functions including administration, finance support, Estates Support, governance, and operational performance.

The role focuses on providing business support to enable high‑quality patient care, regulatory compliance, and sustainable practice development. The Business Support Manager supports teams, manages systems and processes, supports service improvement initiatives, and contributes to financial and strategic planning.

This role requires strong organisational, leadership, and problem‑solving skills, with a good understanding of primary care operations, NHS frameworks, and data‑driven performance management.

The below is not an exhaustive list of duties and you will be expected to perform tasks as necessitated by within the organisation and the overall business objectives of the organisation.

• Responsible for creating and merging of new clinical templates
• Monitoring QOF statistics and creating reports to review with Practice Manager
• External Reporting for PPA claims
• External claims for Minor Surgery and other AQP services.
• CQRS reporting
• Ensure that Enhanced services such as Les and Des and perform to highest standard
• System 1 reporting inclusive QOF
• Cleaning team management
• Payroll and finances input
• Chair Thursday Clinical meetings in the absence of PM
• Keep in regular communication with the Practice manager to ensure all services are performing to standard set
• Retrieve quotes for building maintenance
• Manage Fire drill testing Weekly
• Manage website and social accounts.
• Maintain records for Building
• IT Support / Main Point Contact
• Stock ordering

Our practice operates out of a single site in purpose built modern premises in the pleasant residential area of Tingley/East Ardsley near Leeds. We sit between the M1 and M62 motorways, making the area popular with commuters and our practice easy to get to.

• Experience in a management or senior administrative role ideally within primary care NHS or a healthcare setting
• Experience of operational planning service delivery and performance management
• Experience working with budgets financial reporting or contract support
• Good understanding of primary care GP practice operations
• Knowledge of NHS structures, commissioning, and regulatory requirements e.g. CQC, QOF, PCN DES
• Awareness of information governance, data protection (GDPR), and confidentiality requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.