Operations Manager. LilyLifestyle

A commercially minded Operations Manager who will play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers.

Our client is a well-established and growing operational business with a strong focus on service excellence, continuous improvement, and customer delivery. Operating in a fast-paced environment, the organisation places equal importance on operational efficiency and commercial performance, ensuring high-quality outcomes for its customers while driving sustainable growth.

As Operations Manager, you will take full ownership of operational performance across a busy production and service environment, balancing commercial objectives with operational delivery.

You will lead and develop a high-performing team, ensuring the business consistently meets customer expectations on quality, cost, and delivery while driving continuous improvement initiatives.

Key responsibilities include:

• Leading, managing and developing operational teams to deliver high performance and a strong "one team" culture
• Driving operational excellence by improving processes, efficiency, and overall site effectiveness
• Taking a customer-facing approach to ensure service levels, delivery timelines, and quality standards are consistently achieved
• Managing budgets, forecasting volumes, and ensuring cost control across operations
• Partnering with cross-functional teams including engineering, logistics, and service functions to resolve issues and enhance performance
• Leading continuous improvement initiatives and embedding a culture of efficiency and accountability
• Supporting strategic planning and contributing to long-term operational and commercial decision-making
• Ensuring compliance with Health & Safety and regulatory requirements at all times

This is a highly visible, hands‑on leadership role requiring a balance of strategic thinking and day-to-day operational management.

The ideal candidate will be a commercially aware operations leader with proven experience in managing teams within a production, service, or supply chain environment.

You will bring:

• Strong leadership experience, with the ability to motivate, develop, and engage teams
• A commercial mindset with experience managing budgets, forecasting, and driving cost efficiencies
• A customer-focused approach, ensuring service excellence and strong client relationships
• Operational expertise within production, supply chain, or service environments
• Strong analytical and problem-solving capabilities, with a continuous improvement mindset
• Experience of ERP systems and data-driven decision making
• The ability to balance strategic thinking with hands‑on operational delivery
• A driven, ambitious and career-minded approach, with a desire to progress and take on increasing responsibility

Exposure to lean methodologies or continuous improvement frameworks would be advantageous.

• Salary 50,000- 60,000
• 15% performance related bonus
• Opportunity to lead and shape a high-performing team
• A dynamic and fast-paced environment with strong career development potential
• The chance to make a tangible impact on customer experience and business success