Chief Experience Officer

Competitive Salary at 'Very Senior Manager' Grade

Wakefield headquarters

Mid Yorkshire Teaching NHS Trust believes that exceptional patient care begins with exceptional staff experience.

The Chief Experience Officer (CXO) is a newly created Board-level executive role established to bring together patient experience, staff experience, organisational culture, engagement and organisational development into a single strategic agenda that improves quality of care, organisational performance and patient outcomes.

The role has been created to address a fundamental challenge facing healthcare organisations: patient experience, staff experience, organisational culture, quality improvement and health inequalities are often led through separate structures, despite being deeply interconnected. The CXO will provide the leadership required to align these agendas and create a culture where experience is valued equally alongside safety and effectiveness as a core dimension of quality.

As a member of the Trust Board, the CXO will ensure that the voices of patients, service users, families, carers, volunteers, communities and staff directly influence decision making, service design and organisational priorities. Through co-production, culture change and evidence-based improvement, the postholder will help create an organisation where people choose to work, patients choose to receive care and communities experience equitable outcomes.

The postholder will lead the development of a modern, data-driven approach to experience improvement, recognising the equal importance of quantitative and qualitative insight. They will harness advances in digital technology, artificial intelligence, behavioural insight and real-time feedback systems to identify emerging themes, predict risks, support learning and drive continuous improvement.

The CXO will work collaboratively with Executive colleagues, particularly the Chief Executive, Chief Nursing Officer, Medical Director, Director of People, Chief Technology Officer and Patient Safety leadership, recognising that patient experience, staff experience and organisational culture remain the responsibility of every leader across the Trust.

Success will be measured not simply through survey results, but through demonstrable improvements in organisational culture, staff wellbeing, retention, inclusion, patient outcomes, patient experience, system partnerships and reductions in inequalities.

To succeed in this ground-breaking role you will need senior level experience from a large and complex organisation, one where customer/patient feedback and a commitment to continuous improvement drive sustainable transformation. With evidence that you can influence at the highest level and beyond the limits of your formal authority, you will be comfortable analysing data and able to articulate a compelling strategic vision.

To create and deliver an Experience Strategy that rethinks and then redefines our patients' and our staff 's experience of us, you will also need to have operated in a regulated environment.

Final interviews:
Wednesday 14th October 2026.