Aftersales Manager

Aftersales/Service Manager, Wakefield, West Yorkshire

NB:
Only current/recent branded dealership experience will be considered

Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Aftersales/Service Manager to work from their Wakefield site.

Aftersales/Service Manager package:

Excellent starting salary of £45,000 per annum
Fantastic unrivalled bonus - expected minimum £10,000 per annum
Company car
List of excellent company benefits
Fantastic working environment operating from their prestigious Wakefield site
Responsibilities:

Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
Achieve service department budget and customer service targets
Ensure accurate job costing and invoicing
Control parts and materials to ensure profitability
Improve customer satisfaction and retention
Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
Work closely with brand partners and meet brand standards
Requirements

Proven experience in a current/recent branded dealership
Mechanical knowledge relevant to the industry’s equipment or machinery
Excellent customer service skills with a professional and approachable demeanor
Strong ability to upsell services or products effectively while maintaining customer trust

Experience with cash handling procedures in a retail or service setting
Exceptional organizational skills with attention to detail in managing schedules, records, and reports
Effective communication skills to liaise with clients, team members, and vendors
Ability to analyze operational data to identify areas for improvement
We look forward to hearing from you.

Key:

Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Aftersales Advisor, Snr Aftersales Advisor, Aftersales Manager, Wakefield, West Yorkshire