Aftersales Controller- Changan

• Salary Commensurate with experience- to be discussed at interview stage
• City Ossett
• Province West Yorkshire
• Country United Kingdom
• Postal Code WF5 9QG

D. M. Keith is looking for an ambitious and commercially minded Aftersales Controller to join our Changan Wakefield operation.

This is a great opportunity for someone who has developed strong experience within a dealership Aftersales environment and is now looking for the opportunity to take responsibility for the day-to-day running and development of an entire Aftersales operation.

This isn't a traditional Service Advisor role, and we arenot necessarily looking for an experienced Service Manager. Instead, we'relooking for someone with the capability, drive and ambition to take ownership of a smaller operation and help us grow it.

D. M. Keith is a long-established, family-owned automotive group with a strong reputation across the industry.

This role offers something particularly valuable for an ambitious Aftersales professional: the opportunity to take ownership of acomplete Aftersales operation and develop your management capability within an established automotive group.

You will have the support of the wider

D. M. Keith Aftersales team, while having the autonomy to make a real difference at Wakefield.

As the retail proposition develops and the business grows, there will also be opportunities for the successful candidate to progress their career within the wider

D. M. Keith Group.

Our Wakefield site currently operates with three technicians and has a diverse Aftersales operation comprising:

• Multi-franchise used vehicle preparation, typically 20–30 vehicles per month
• Agrowing retail non-franchise workshop proposition , designed toattract local customers with competitive servicing, maintenance and repair offers

As Aftersales Controller, you will play a key role in makingthe operation efficient, profitable and customer-focused, while helping usdevelop and grow the retail side of the business.

You will be responsible for coordinating the workshop and ensuring our technicians are effectively utilised, while also managing customer requirements, parts, used vehicle preparation and the day-to-day commercial performance of the department.

• Planand control the daily workshop workload
• Allocate work effectively across the three technicians
• Monitor technician productivity, efficiency and utilisation
• ManageWIP and ensure jobs progress through the workshop efficiently
• Identify opportunities to maximise available workshop capacity
• Maintain high standards of quality and customer service
• Manage customer bookings and vehicle requirements
• Provide professional and knowledgeable advice to customers
• Identify and present additional maintenance and repair opportunities
• Ensure customers receive regular updates throughout the repair process
• Deal confidently with customer concerns and complaints

• Drive workshop bookings from local customers
• Support local marketing and customer retention activity
• Identify opportunities to increase customer-pay labour and parts sales
• Monitor lost opportunities and work to convert them into future business

• Coordinate the preparation of 20–30 used vehicles each month
• Prioritise work according to vehicle requirements and business needs
• Manage parts availability and workshop capacity
• Monitor preparation turnaround times
• Ensure vehicles are completed to the required quality standard
• Managethe day-to-day Aftersales requirements of our Changan customers
• Ensure manufacturer processes and standards are followed
• Support warranty, servicing and maintenance activity
• Maintain strong customer satisfaction and retention

• Ensurethe correct parts…