More jobs:
Service Manager
Job in
Wakefield, West Yorkshire, WF1, England, UK
Listed on 2026-09-27
Listing for:
Kemp Recruitment Ltd
Full Time
position Listed on 2026-09-27
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Job title:
Service Manager
Location:
Wakefield
Salary: £40,000 - £45,000
We're recruiting for a Service Manager to join a leading materials handling business, in Wakefield. This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently. You'll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.
Daily responsibilities:- Managing a team of field service engineers - allocating work, supporting them and dealing with performance/development.
- Planning and managing service schedules - making sure planned maintenance, servicing and inspections happen when they're supposed to.
- Managing breakdowns and call-outs - getting the right engineer to the customer quickly and minimising equipment downtime.
- Customer management - being the main service contact for customers and making sure issues are dealt with professionally.
- Technical oversight - you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
- Parts and repair coordination - ensuring engineers have the parts and resources needed to complete jobs.
- Commercial/service administration - keeping an eye on service costs, jobs, productivity and the profitability of the service department.
- Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
- Working with sales and other departments - particularly around customer accounts, equipment requirements and contracts.
- You must come from one of the following backgrounds:
Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs - Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
- Experience managing field based engineers.
- Salary: £40,000 - £45,000
- Hours:
Monday-Friday, 8:00am-4:30pm - Company van and Fuel card
- 25 days holiday plus bank holidays
Tablet, phone & laptop
INDCD
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