Associate Team Leader Job Wakefield area,England UK,Management

Job Summary

An opportunity has become available within our expanding Serious Injury Department for an experienced Associate Team Leader to supervise and provide technical support on cases valued in excess of £100k and up to £1m.

The role holder will require a sound technical knowledge of personal injury (RTA) work. In addition, they will have considerable experience usually gained over 8 years + of working on multi-track claims in excess of £500k.

The role involves end to end technical support and coaching on cases, responsibility for the adherence to our robust supervision framework as well as being accountable for delivery of your teams’ objectives and KPIs.

The role holder will be an ambassador for Minster Law, bringing to life our core purpose and values through inspirational leadership and technical expertise.

This role is part of the Serious Injury leadership team that helps delivery growth, engagement excellent customer service and performance.

Key Accountabilities

To provide technical support and effective supervision to Grade A colleagues and their supporting hubs conducting multi-track RTA claims with a value in excess of £100k to up to £1M
The level of supervision required will be in accordance with the firms’ supervision framework and the post holder is expected to be an ambassador of best practice.
To provide technical coaching and guidance to leads and AFE’s.
To ensure efficient case progression to achieve the required operational, financial and client service performance in line with the firms’ objectives.
To support colleagues in optimising case planning and hub productivity.
To undertake monthly technical 121’s with Grade A colleagues enabling reportable feedback to Technical Leads for action plans and business strategy
To identify and elevate any capability concerns to the Technical Lead and support with the implementation of training, development or support plans if appropriate.
To collaborate with QA and Technical Compliance and / or Technical Leads to manage risk.
To support in Billing Governance Forums as required providing technical submissions for team members.
To ensure your team adhere to Minster Law Costs Process and provide technical costs support to fee earners.
Working collaboratively with fellow Team Leaders, Team Managers and Technical Leads to embed business change, manage risk and deliver performance.
To engage and support in forums on a variety of technical issues including peer reviews.
To work alongside the leadership team in delivering and embedding Objectives
To hold team meetings and share key messages ensuring these are delivered effectively.
To complete monthly returns to the leadership team to optimise supervision

Person Specification Essential

Admitted Solicitor, FCILEX with Rights to Litigate - 8+ years PQE
Experience of handling and supervising high value Multi-Track personal injury (RTA – Car & Bike) claims.
Use of electronic case management systems (Proclaim ideally but training can be given)
IT skills – including Microsoft Word;
Microsoft Teams;
PowerPoint & Excel
Enjoys coaching and engaging team members and reporting in to technical leads
Ability to lead with integrity, be respectful of all colleague opinions
Ability to follow Company process / guidelines & make appropriate decisions
Ability to motivate colleagues & work as part of a team with strong supervisory skills and an ability to put others at ease and build trust & confidence through self-awareness and a high degree of emotional intelligence
Credibility to operate and influence with stakeholders of all levels.
Act with drive, pace and passion with the ability to work in a fast-moving environment
Takes personal ownership, leads by example and works collaboratively across functions with a one business…