Account Manager; In Store Digital Media or local

Join the global leader in responsible marketing activation services

At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high‑performing community, empowered to deliver sustainable, innovative solutions for our clients.

The Account Manager is responsible for the delivery, coordination, and ongoing monitoring of retail media and digital solutions for our retail client(s), to include all fixtures, hardware and media. Working closely with internal teams, partners, and client stakeholders, you will ensure activity across Retail Media Networks (RMN), CMS platforms, and digital in‑store media is executed accurately, efficiently, and in line with agreed plans.

The position is focused on operational excellence, strong client service, and performance tracking, ensuring projects are delivered to specification and continuously monitored against agreed KPIs and SLAs. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in the Leeds area, and so you need to be able to readily access that location.

Campaign Delivery + Coordination

• Manage the end-to-end delivery of approved projects across retail media, CMS platforms, and digital in-store media
• Working closely with the client Media Teams ensuring accurate execution of projects and campaigns
• Coordinate with internal teams, client stakeholders and external vendors to deliver activity on time, to specification, and within agreed processes

Client Service + Communication

• Provide clear and consistent updates to clients on campaign status, delivery progress, and performance
• Act as a reliable day-to-day contact for operational queries and manage expectations around timelines, deliverables, and processes

Commercial + Operational Management

• Support budget tracking and cost control, including purchase orders and invoicing requirements
• Maintain accurate records across all projects, including financial and delivery documentation

Monitoring + Performance Management

• Monitor live campaigns across Retail Media Networks and digital touchpoints, ensuring activity is running as planned
• Track key delivery and performance metrics, escalating issues where performance deviates from expectations

CMS + Digital Platform Management

• Manage day-to-day tasks within CMS platforms, including monitoring of content uploads, scheduling, amends, and governance
• Ensure all digital content is correctly deployed, version controlled and aligned to campaign timelines
• Work with technology and media teams to troubleshoot delivery issues quickly and efficiently as well as supporting the ongoing maintenance of digital in-store media activity

Reporting + Data Support

• Produce and maintain regular reporting on campaign delivery and performance
• Ensure all reporting is accurate, consistent, and aligned to client requirements

• Experience in a client service, project coordination, or account management role
• Exposure to retail media, digital media, eCommerce, or marketing operations environments
• Understanding of CMS tools or digital content workflows
• Strong organizational skills with the ability to manage multiple delivery work streams
• High attention to detail, particularly in execution, tracking, and reporting
• Ability to work within structured processes and follow defined workflows
• Exposure to Retail Media Networks or digital in-store media environments
• Experience in retail fixture design and development
• Experience supporting campaign monitoring or performance reporting
• Interest in shopper behavior and retail environments
• Confident communication skills with both internal teams and clients

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to