Engagement - Event Coordinator

Job Description:

Engagement – Event Coordinator

Reporting to: Event Manager

Team: Engagement Team

Location: Wakefield, West Yorkshire, with travel as required.

This is a hybrid role. The post‑holder will be required to work a minimum of 2 days per week in our Wakefield office, with the expectation that office attendance will increase during busy periods and in the lead‑up to major events.

09:00 - 17:30 Monday to Thursday

09:00 - 16:30 Friday

Annual leave entitlement is 28 days plus bank holidays; however, 3 days must be reserved for the Christmas shutdown period to ensure a proper rest break for all staff

Length of contract: Permanent

Solace is the leading membership organisation for local government and public sector professionals in the UK, representing a network of over 2,000 members. Our offer spans a vibrant Policy function, sector‑specific recruitment, industry‑leading learning and development programmes, and a wide range of high‑profile events.

We have ambitious plans for the future, and to help deliver them we are seeking an enthusiastic Event Coordinator to join our Engagement team. If you have experience in events, thrive in a fast‑paced environment, and are motivated by delivering exceptional service, we’d love to hear from you.

As a member of the Engagement Team, you will play a key role in delivering events and learning experiences that support senior local government and public sector leaders across the UK. You'll work in a collaborative environment, gain exposure to high‑profile stakeholders, and have opportunities to develop your event management, communications and engagement skills.

• Coordinate online, hybrid and in-person events, learning programmes and engagement activities from set‑up to evaluation.
• Maintain accurate event information across CRM, website and booking systems, ensuring records are up to date and GDPR compliant.
• Manage delegate bookings, attendance records, joining instructions and event communications.
• Prepare high‑quality event materials, including briefing packs, speaker notes and supporting documentation.
• Coordinate logistics such as venue liaison, catering, accommodation, travel and event resources where required.
• Support speakers, facilitators, suppliers and stakeholders throughout the event lifecycle to ensure a professional experience.
• Provide operational support during events, including registration, speaker management, delegate engagement, timekeeping and troubleshooting.
• Support virtual event delivery, including platform management, technical checks, housekeeping announcements and audience Q&A.

• Draft clear, engaging marketing copy and event communications for email, web, social media and promotional materials.
• Support event marketing campaigns to maximise attendance, engagement and visibility.
• Create and distribute timely delegate communications throughout the event journey.
• Ensure communications and materials reflect Solace’s brand, tone of voice and professional standards.
• Monitor booking levels and help identify opportunities to increase participation where required.
• Provide a professional, responsive customer experience for members, delegates, speakers, partners and suppliers.
• Act as a key point of contact for event enquiries, responding promptly and professionally.
• Build positive working relationships with internal and external stakeholders.
• Support engagement activity that strengthens Solace’s membership offer, reputation and reach.
• Produce event reports, booking summaries and evaluation data to support decision‑making and performance monitoring.
• Gather and review delegate feedback to identify improvements.
• Contribute ideas to improve event processes, systems, customer experience and operational efficiency.
• Support the monitoring of event KPIs and agreed performance measures.

• Work collaboratively across the Solace Group and with partner organisations to support high‑quality, integrated delivery.
• Build and maintain positive relationships with colleagues, members,…