Duty Manager

£13.25 p/h

16 - 24 Hours per week.

Various shifts available including mornings, evenings and weekends.

We are a dynamic and innovative retail, wholesale and food service business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.

Duty Manager (SPAR) at Outwood store. Reporting to the Store Manager, you will support the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to the achievement of store sales and profitability.

• Support the Store Manager to ensure a safe, legal and high performing store, taking overall responsibility during Duty Manager shifts.
• Assist the Store Manager in delivering all store operations, objectives and KPIs.
• Manage, coach and support colleagues, developing a motivated and empowered team through a positive, engaging management style.
• Carry out performance management and absence management as appropriate.
• Take responsibility for occasional opening/closing of the store, colleague safety and stock/cash security during shifts.
• Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Model outstanding customer service and lead the team to provide an exceptional experience.
• Promote the store in the local community, identifying and acting on engagement opportunities.
• Adhere to all company policies and procedures and processes.

• Previous management or supervisory experience in a fast‑paced retail operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Excellent planning, organisation and prioritisation abilities.
• Strong communication and influence skills at all levels.
• Decision‑making capacity and ability to take appropriate action.
• Commitment to promoting collaborative working.
• Positive, enthusiastic and flexible attitude.
• Willingness to develop own skills and apply learning to improve performance.

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Cycle to work scheme.
• Outstanding training and development opportunities.
• Hands‑on experience in a high‑volume, fast‑paced environment.
• Flexible working hours.
• Early access to pay through Early Pay.
• 24/7 access to payslips via HR/Payroll portal.
• 12.5 % staff discount on fresh items and 10 % staff discount on ambient products (ex. alcohol & cigarettes).
• Well‑being support – access to emotional support, counselling, legal and financial advice.
• Company pension scheme.
• Company life insurance – 1× annual salary with pension scheme, 6× with pension scheme.
• NEST pension scheme.
• Extra holiday purchase scheme.
• Long‑service awards.

Must be willing to undergo Post Office Financial Vetting.

Inclusive environment: as a Disability Confident committed employer we offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract type:
Permanent.

Closing date for applications: 5th March 2026.