Liaison Officer

We are looking for a proactive and customer-focused Home search Liaison Officer to join our Allocation Voids and New Tenancies Team.

This is an excellent opportunity for someone with housing or office-based experience who can coordinate complex processes, communicate confidently with a wide range of people, and help deliver a high-quality service to customers

• Coordinate key parts of the allocations, voids and new tenancy management service.
• Manage void properties to help minimise rent loss and keep homes safe, secure and accessible.
• Liaise with contractors, utility providers and internal teams to keep the voids process moving efficiently.
• Handle issues relating to rechargeable repairs, including disputes and customer appeals.
• Support customers and respond to housing-related enquiries in a professional, solutions-focused way.
• Maintain accurate records and contribute to service improvements, performance and customer satisfaction.

• Experience in a housing-related, customer service or office administration environment.
• Strong communication, negotiation and organisational skills.
• Confidence using IT systems to manage information and support service delivery.
• A clear commitment to excellent customer service, equality, diversity and inclusion.
• The ability to work independently and as part of a multidisciplinary team.
• A valid driving licence and daily access to a vehicle to travel across our operating area.

If you are organised, adaptable and committed to delivering excellent housing services, we would love to hear from you. This role offers the chance to make a real impact by helping bring empty homes back into use quickly and supporting customers by handling complex enquiries and appeals.

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes please contact Emma Mayou, Senior Home search Officer on .

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview.

If you have any questions, please contact our Recruitment Team on the email address above.